Terms & Conditions

Rentavanmex hires the camper (including any replacement vehicle) to you subject to this Hire Agreement which incorporates these terms and conditions and the information and conditions contained on the booking form that you completed and agreed online or completed and signed on paper. In entering into this Hire Agreement you accept these terms and conditions and confirm that you will strictly comply with them. The rights and obligations contained in these terms and conditions govern your use of our camper and are not transferable by you. You acknowledge that the camper is owned by us and that any attempted transfer or sub-letting of the camper by anyone other than us is prohibited and a criminal offence. We permit you to use the camper on the terms of this Hire Agreement only.

Except where otherwise stated the following words have the following meanings in this Agreement:

“The Van” – This means the VW camper hired to you under this Agreement and as specified to you by us. including all tyres, tools, accessories and equipment.

”You” – The person or persons signing this agreement.

“The Agreement”, “The Rental Agreement” and “Terms and Conditions” – This agreement and any document. expressly referred /’to in this agreement including an insurance document and motor Hire Agreement.

“We / us” – Rentavanmex.

Booking - The camper hire booking form must be completed online. On receipt of the booking form, the signed terms and conditions, this contract shall have effect.

Choice of Camper - Although we want you to have the camper of your choice, we must allow for unforeseen circumstances. We reserve the right to provide you with a suitable comparable or superior alternative, without notice, upon collection. Should a substitute not be available upon collection, we will be responsible for a full refund of monies received by us together with any reasonable and foreseeable loss or expenses you may incur as a result. All rights are reserved by us to refuse any hire if in our reasonable opinion you are not suitable to take possession of the vehicle. No refunds are payable on accommodation, or vans not being available where you change, cancel or seek to vary the Agreement after departure. We take no responsibility for any detention, delay, loss, damage that you might experience unless caused by our negligence.

Cancellation - In the event of a cancellation the following applies:

Cancellations between the time of confirmed booking and 30 days before the rental period- full refund is issued

Cancellations between 30 and 15 days of start of the rental period – 75% refund is issued

Cancellations between 14 and 8 days of the start of the rental period – 50%

Cancellations less than 7 days before the rental period commences – no refund is due.

Security deposit - The security deposit is 1500 € ($35,000 MXN) for each campervan. It is payable at least 15 days before departure by bank transfer or 48 hours before by credit card. It is refundable within 14 days after check-out.

Additional km - Included within the camper van hire price is 250 km/day. The additional km is at 1.80 €.

Charges - If, on arrival to collect your van, your licence is unacceptable due to endorsements or defacement, you will be unable to hire the camper and no monies will be refunded to you. The charges stated on the rental invoice reflect your use of the camper during the rental period and include basic hire charges, insurance, charges for any optional or ancillary services chosen by you, and any applicable taxes at the prevailing rate. Additional charges may arise from your use of the camper during the rental period, and may include (but are not limited to) loss of or damage to the camper and its contents during the rental period and/or until the camper is examined, the insurance excess, refuelling service charge and fuel cost, any late return charge, any additional driver charge, any pet damage charge, extra cleaning charge and any road tolls or fines for charges arising from traffic or parking offences during the rental period. All charges are subject to final calculation within 14 days of the end of the rental period.

T&Cs of Hire - In some cases, we will incur additional charges if the drivers to be insured have traffic convictions, or are using a foreign driver’s licence or works in what our insurers consider to be a high risk occupation or is aged younger than 25 or older than 70, or has criminal convictions, or any physical or mental conditions which may inhibit driving, or has had an accident in the previous 3 years. These charges will be passed to you and will be notified in advance.

Payment of Charges - All charges and expenses payable by you under this Agreement are due on demand by us. If you do not pay all charges due, a late charge of 1.5% per calendar month on the outstanding balance and any collection costs incurred by Trek Campers, including reasonable legal fees will be added. When you comprise more than one person, each person is jointly and severally liable for all obligations of you pursuant to this Agreement.

Payment by Credit Card - Where payment is paid by credit card, you agree that: a) we are irrevocably authorised to complete any documentation and to take any other action to recover from the credit card issuer all amounts due pursuant to this Agreement in respect of the Security Deposit and the hire charges payable; b) you shall indemnify and keep us indemnified against any loss incurred (including legal costs) by reason of notifying a credit card issuer of a dispute; c) we may process the credit card voucher. In the event that we elect to accept payment of the Security Deposit by holding an open security payment (which may be cancelled 5 days after the completion of the Rental Period), you agree that we are entitled to obtain payment from the credit card issuer pursuant to the paragraph above (a) in respect of any amounts due which are not known at the time of cancelling the open security payment.

Insurance - The vans all have comprehensive insurance for the first and any other named drivers. Insurance is only for our van. The interior equipment and other items as specified in the camper Handbook are not covered by the Insurance and any damage will incur costs in addition to the Excess. Failing to provide information may invalidate your insurance and render you liable for all losses howsoever sustained including claims by third parties. You must provide true and complete information for our insurers as requested on the booking form at the time of booking This is to ensure that the insurance company can confirm they are willing to insure your chosen driver(s). Failure to provide this information may result in us being unable to proceed with your booking. Should you fail to provide the required information in time and your booking is cancelled as a consequence, our policy on cancellation fees as set out above applies. You are advised to take out your own personal effects and travel insurance to cover items not part of the insurance, last minute cancellations etc.

We are not responsible for any damage in connection with any accident or breakdown caused by you, nor are we responsible for any loss from the camper. Our insurance policy protects us and any authorised driver against legal claims from any other person or for death or personal injury or damage to any other person’s property caused by use of the camper on the road, on condition you report all such incidents to us as soon as they occur (and you are using the camper within the terms and conditions and those of our insurance company). In the event that any third party suffers death, personal injury or damage to property caused by use of the camper which involves a breach by you or any authorised driver of any of the terms and conditions of this Agreement, and that of our insurance policy, or our Health and Safety Guidelines, you agree to reimburse us if we are obliged to compensate (a) the insurers for any payment they make to a third party on your behalf and/or (b) any third party. The insurance on the camper is limited to 50% of cover for consequences resulting from fire due to cooking or heating. In this instance you will be liable for the outstanding 50%.

Excess: Our insurers may increase the excess payable by you if you are under 25 or over 70, hold a foreign licence, have driving offences on your licence or have criminal convictions. We will inform you before the hire period commences of any increases in the excess the insurance company intends to make. The excess applies in respect of each claim. The Insurance does not apply to windscreens, windows, wheels, tyres, the underside, the roof and the interior of the van, towing charges, or where the camper is driven off road or on unsurfaced roads or without due care and attention, negligently, recklessly or where the driver is under the influence of alcohol or other drugs. Your liability to pay the cost of the damage will therefore not be waived in these cases and you may be liable for the full cost.

Our Obligations - We will supply the camper to you in good overall and operating condition, complete with all necessary documents, parts and accessories. You agree to return the camper to us in the same condition as you rented it, subject to fair wear and tear, with the same documents, parts and accessories, at the location and on the date and time designated in this Hire Agreement or sooner upon demand by us. Failure to do so may result in further charges becoming due and payable by you.

Condition - You and we will check the condition of the camper at the start of the rental term and on return of the vehicle. You acknowledge receipt of the camper which appears, upon visual inspection, to be in good, clean condition and sound working order on collection. It is your responsibility to check the camper for existing damage, upon collection of the vehicle and to inform us of such before you depart.

Collection and Return - When you arrive to collect your van, please ensure you allow at least an hour for us to show you around the van, how to drive the van, and how to operate the cooker, sink, fridge, roof, camping gas, heater, water storage and other accessories and to brief you on our health and safety guidelines. We will also need to complete the paperwork in that time. You will also need time to load your luggage into the van.

Return - Collections are between 2pm and 4pm and returns must be by 11am. Please return the camper by the agreed time. No camper can be collected outside our normal business hours without prior arrangement. Out-of-hours collections (evenings and weekends) can be arranged, when staff are available, for an extra 65€ ($1500 MN). This charge is in addition to the agreed hire tariff. If you return the camper outside normal business hours, you must comply with the out of hours return instructions, in which case you will remain fully responsible for the camper until the return location re-opens for business. If you fail to comply with these instructions, you will remain responsible for the camper until we are able to access it. If at any time we have agreed that you may return the camper to a place other than our office, or if we have agreed to collect it, you will remain fully responsible for the camper until it is collected by us or a third party. You are responsible for any costs incurred in returning the camper to our office should you abandon the vehicle. We will not refund the hire charge if the camper is returned prior to the return date due to weather, personal circumstances or any other reason whatsoever.

Late Return - If a camper is returned to our workshop later than the agreed time, without our prior agreement, 90€ ($2000 MN) per hour will be payable. You will also be affecting the holiday of the next person to hire your camper. Should the late return of the camper make us liable for extra costs, we reserve the right to pass on these costs to you. Charges and costs for late return will be deducted from your security deposit. By signing this Agreement you agree to us making such deductions. Should the late return be due to accident you will be liable for any revenue lost due to the camper being unavailable for hire. No refund is given for early return of the vehicle.

Cleaning - You agree that we are entitled to charge you an additional cost, if the camper requires more than our standard cleaning on its return, to restore it to its pre-rental condition, allowing for fair wear and tear.

Engine Care - If there is damage or breakdown caused by your own actions, you will be liable for the cost of repair/replacement. This could be such things as pushing the engine too hard, or putting diesel in a petrol engine or vice versa, or burning out the clutch. This list is not exhaustive. You must take all reasonable and practicable steps to properly and safely maintain the camper including regular checks on; batteries, engine oil and other gauges, bulbs and tyre pressures and condition when driven more than 500 km, refilling or replacing as necessary. If you cause damage to the engine through poor driving over too long a period of time, and ignoring the warning lights, you will be liable for any repairs required or even the cost of a replacement engine.

Tyres - You agree that the tyres on the Camper are visibly sound and appear within legal limits. Any damage or repair to tyres is the responsibility of you, unless it can be shown that damage is due to invisible defects in the manufacture of the tyre which are covered by a manufacturer’s warranty, in which case we may reimburse you. For any reimbursement you must: a) Return the defective tyre to us for inspection and return; b) Produce appropriate receipts; and c) Accept the decision of the manufacturer as to whether reimbursement is made.

Health and Safety - You must follow the health and safety guidelines when operating the camper and its appliances and using any equipment in the camper or tent. The instructions for using the camper and its accessories and facilities including the health and safety guidelines are provided to you upon receipt of the camper verbally and are to be found in the camper handbook in your camper van.

Dos and Dont’s - You agree that you shall not:

• carry more passengers than the seat belt capacity of the van,

• use the camper to carry passengers or goods for hire or reward,

• tow or push any vehicle, trailer or other object,

• drive off road, on unsurfaced roads or on roads unsuitable for the vehicle,

• drive when it is overloaded or when loads are not properly secured,

• use the camper for any illegal purpose, or carry any object or any substance which is illegal or, because of its condition or smell may harm the camper and/or delay our ability to rent the camper again,

• damage camper by submersion in water or contact with salt water,

• take part in any race, rally, test or other contest, drive or park in contravention of any traffic or other regulations,

• drive or allow to the camper to be driven in restricted areas including, but not limited to, airport runways, airport service roads, and associated areas,

• undertake driving training activity or

• put the camper through a rotary car wash.

Fuel - On collection, we will agree the fuel level with you. You need to return the camper refilled to that same level at the end of the hire. An administration charge of 20€ ($500 MXN), plus the cost of the missing fuel will be deducted from your security deposit if the camper is returned with missing fuel.

Camping gas/batteries - Camping Gas is provided for the hob. We will meet the cost of one additional cylinder of gas on production of a valid VAT receipt. We will not pay for an incorrect size or make of gas cylinder and will charge you 20€ ($500 MXN) for replacing the incorrect size or make of gas cylinder.

Smoking - It is illegal to smoke inside our vans or tents. You will be liable for any damage caused to the van, the tent or their contents through smoking.

Drinking Water - We cannot be held responsible for the cleanliness of drinking water obtained from various campsites The water stored in the camper is not drinking water. We do advise that you drink bottled water.

Keys - In the event that keys are lost or damaged you will be liable for the reasonable costs of obtaining replacement keys, and any costs associated with providing the keys to you during the hire period. You must lock the camper at all times when not in use.

Your Car - During the period of the hire you may park your car at our premises but do so at your own risk. We cannot accept responsibility for the loss of, or damage to your car or its contents unless caused by us.

Prohibited use of the Camper - You are authorised to drive the camper on the conditions of this Agreement including, at all times, to use the camper in a responsible manner. If you do not comply with these conditions, you will be liable to us for any liability or loss incurred by us or any damages or reasonable expenses we suffer or incur as a result of your breach of the Agreement. You may additionally lose the benefit of any waivers or insurance selected by you. We reserve the right to take back the camper at any time, and at your expense, if you are in breach of this Agreement. You must look after the vehicle, make sure it is locked, secure and parked in a safe place when not in use. You must use seat belts, child seats and other child restraints as appropriate and required by law.

Loss or Damage - You will be liable to us for all losses and costs incurred by us in the event of loss, damage to or theft of the vehicle, its parts or accessories, while on rental, if this damage, loss or theft involves the deception of or by you or another party, or as a result of the keys remaining in the camper whilst it is unoccupied, or was caused intentionally or negligently by you or your party. Your liability may include the cost of repairs, loss in value of the vehicle, loss of rental income, towing and storage charges and an administration charge, which recovers our costs for handling any claim arising from damage caused to the camper unless responsibility for the damage lies with us or has been determined by a third party or their insurers to lie with the third party. You will not be liable to us for any charge or excess if the loss or damage is directly due to our negligence or our breach of this Rental Agreement.

Breakdown - If you have any difficulties report these immediately to us. In the event of breakdown, recovery or repair services will be provided. If you incur any minor repair bills (reasonably incurred rectifying mechanical failure to the drive train and engine of the vehicle) we will reimburse you up to 65€ ($1500 MXN). This will not include repairs to the water system, refrigerator, heater and audio equipment. Just produce your valid VAT receipt on the completion of your hire (provided the hirer was not directly responsible for any damage). Repairs costing in excess of 65€ ($1500 MXN) must be authorised by us PRIOR to the work being undertaken. A replacement camper may be offered but this will be subject to availability. Where a replacement is not available we will be responsible for your reasonable and foreseeable costs/expenses arising from the accident or breakdown unless caused by your negligence. Our liability extends to either replacing your camper with a similar one or refunding your hire charge for any days you lose the total use of the vehicle. You will need to return to our office to collect a replacement vehicle, if one is available. If you have caused the breakdown through your own actions you will be liable for all costs incurred and we will not refund you any unused days of hire. If you have broken down you must remain at a safe distance from the camper until the Recovery Vehicle arrives. You may not abandon the camper at the roadside. You must hand over the keys to the authorised Recovery Vehicle Driver. If you abandon the vehicle, we will deduct any transport and labour costs incurred in returning the camper to our workshop and any costs arising from loss or damage to the camper whilst it is unattended from your Security Deposit.

Accidents, theft and vandalism - You must, where possible, report any traffic accident involving the camper to the police (and us) immediately and report loss, damage or theft involving the camper to the police (and us) within 24 hours of the incident or discovery of the incident. Our insurance requires that you must not admit to any liability, release any party from liability, settle any claim or accept any disclaimer in the event of the accident, but should, if possible, take the names and addresses of everyone involved, including witnesses, car registration numbers, together with all the details of the accident, time, place, how it came about, damage to vehicles etc. If you have a camera, take photos of the scene. Please do not move the vehicles before the police arrive, as long as keeping them in situ is a safe thing to do. An accident or theft report form must always be completed and submitted to us when you return the camper containing all the above information, plus diagrams if possible. In the event of theft, you must return the keys to us where possible. You agree to co-operate with us and our insurers in any investigation or subsequent legal proceedings, providing evidence and attending court if necessary, arising out of any loss of or damage to the vehicle.

Your Liabilities - You are personally liable for all road tolls, fines and legal penalties (e.g., parking tickets, speeding) which are incurred during your period of hire. Any charges subsequently notified to us, will be immediately communicated to you for payment within their terms. By signing (or confirming online) this Agreement, you accept this. You are liable for any losses or damage caused by you and/or your group and we cannot accept liability for any losses or damage or liability caused by you to yourselves or third parties, or their property. You are liable for any damage above cab height – you are fully responsible for damage caused by failure to assess the height of the camper and striking overhead or overhanging objects. You will indemnify us against any liability, caused by damage to overhead or overhanging objects and subsequent damage to third parties and their property. You will also be responsible for any damage to third parties and their property that arises through your negligence; for example and without limitation: damage caused through loaded luggage and cycles. You must use the camper and its contents responsibly and comply with our instructions and Health and Safety Guidelines. Where no instructions or advice or guidelines are given you must assume that ‘normal’ and ‘common sense’ rules apply.

Breaches of these Terms and Conditions - If you commit a breach of these Terms and Conditions or our Health and Safety Guidelines, we will have the right to terminate your booking without notification, and if you are already in the van, we may require you to return or vacate it immediately. In the event of you committing a breach of these Terms and Conditions no refund of the fees you have paid will be returnable to you. You will also be liable for any costs incurred in returning the camper to our workshop. Breaches in our Terms & Conditions may invalidate your insurance and you will be liable for all losses howsoever sustained including claims by third parties.

Our Liability to - We only be liable for any loss or damage suffered by you or any member of your party or to your or their property, where such loss or damage is due to our negligence. Where you are a customer acting in the course of a business, this paragraph shall apply instead of the one above. (You will have obtained our permission and that of our insurance company to use the camper for business purposes.) We do not accept liability to customers acting in the course of a business for losses of profits, business, contracts, goodwill, anticipated savings, expenses, or other similar losses, for any reason whatsoever. To the extent permitted by law and except in the case of personal injury or death resulting from our negligence, the maximum limit of our liability to business customers, whether in contract, tort, negligence, breach of statutory duty or otherwise shall be the price agreed to be paid by you for the right to use the camper for the period agreed.

Whole Agreement - These Terms and Conditions override and supersede all previous versions and any previous course of dealing between the parties and incorporate the whole Agreement together with any insurance conditions notified to you at the time of hire or collection (and which are available to view at our workshop). In the event of any inconsistency between these Terms and Conditions and any other of our literature, whether found in our brochure or on our website or otherwise, the provisions of these Terms and Conditions will prevail. If any provision of these Terms and Conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this Agreement and rendered ineffective as far as possible without modifying the remaining provisions of this Agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms and Conditions.

Health and Safety Guidelines - Below is an outline of our Health and Safety Guidelines. You will be given more detail about health and safety when you collect the van. Our camper handbooks, which reside in each camper van, also provide details of health and safety guidelines for driving the vans, and using the camper facilities, etc. We suggest you read these handbooks once you have collected your camper as, in addition to the health and safety considerations, they provide useful information about your camper and its facilities.

General Safety - Please take all precautions to protect your own health and safety and that of anyone else in the camper or tent, including the health and safety of persons not in your party that may be affected by your conduct and actions. Do not leave your children unattended in the camper or tent at any time. Ensure a responsible adult is in the vehicle at all times when the appliances are being used. Ensure you are aware of the location of safety equipment such as the fire blanket, warning triangle, first aid kit, smoke and carbon monoxide alarms on the ceiling and fire extinguisher.

Health and Safety at Campsite - When you arrive at each Campsite, ensure you familiarise yourself, and all members of your party, with the health and safety arrangements applicable on the site. It is imperative you are aware of the following: Fire – to include assembly point, systems for raising the alarm, etc. First Aid – location of the first aid box, details of the first aiders, etc Accident Reporting.

Seat Belts - You must carry only as many passengers as there are seat belts in the camper and ensure all passengers are strapped into the seatbelts when the vehicle is moving. Passengers travelling in the buddy seats do so at their own risk. You are legally responsible for obtaining and using a child or baby seat.

Roof - Please remember to strap the roof down before driving anywhere. Please only raise the elevating roof when the vehicle is stationary – the ignition is switched off, the hand brake is on and you are parked on level ground. Please always ensure the elevating roof is down and strapped into place before moving off.

Use of Appliances and Equipment - Ensure you read the instructions for the use of the appliances and facilities in the Trek camper before using any of them. You will have been told how to use these when you collected the van. The instructions are to be found in this handbook. Please exercise caution at all times when using the appliances and facilities. Ensure the gas is turned off at the gas cylinder at all times when not in use. Please ensure all the appliances are switched off and the gas is turned off at the cylinder before retiring at night and before driving. Only use the appliances and facilities whilst the vehicle is parked on level ground, with the handbrake on. You may operate the fridge whilst the vehicle is moving. Never ever have the the cooker operating with gas when you are driving. Before starting to drive the van, always ensure the electrical supply is disconnected.

Stowage of the Table Top - Please always ensure the table top is carefully stowed and held in place to ensure it remains safely secure should you need to brake unexpectedly. It should be not kept hanging on the rail when in transit.

Use of a disposable BBQ - Do not use any disposable BBQ in the camper or awning and keep it at a distance of 3 metres from the awning and camper when used. Please seek permission before using a disposable BBQ on someone’s land, be it a campsite.

Water - Please note that the water in your campervan is not drinking water.

Finally - We ask that you exercise caution at all times in the use of the Rentavanmex and its equipment, following instructions (given verbally on collection and provided in your camper handbook) where appropriate. Please do not hesitate to contact us if you are unsure about how to operate anything. Rentavanmex cannot be held responsible for any customer negligence where instructions have not been followed, or where unauthorised equipment has been used.